Holiday Convenience

We try to make sure that your self - catered holiday is a pleasant and well organised as possible. Shortly after your arrival our resort staff will  meet you at the chalet and show you around your property. Your chalet manager will be on hand to advise and to book any lessons, guides, skipasses, Kindergarten if these haven't been booked in advance, and impart general resort knowledge. Your manager will phone you during your holiday to check all is well and can rendez-vous with you at your chalet if you require any other services during your holiday or to help with anything. Each property is equipped with a resort dossier and we leave a small welcome pack plus a bottle of wine as our special welcome!

On your departure we ask you to please clean the chalet KITCHEN and strip the beds. That's all! We will do the rest!

Part of our 'added service at no extra cost' includes the free service of pre-booking your snow equipment and ski passes. These are delivered to your chalet on or before your arrival leaving you free to make any minor changes direct with the ski shop. Payment is settled direct in resort with the shop in question when you return equipment on your last day. Skipasses and any lessons or guides can be settled by credit card or cash, in resort.

We have two self-catered options; Standard and Plus. 

Standard Package

All our self-catered bookings include those variables to help your holiday run smoothly. We include:

• the chalet bills (heating, electricity, gas, water and local tax's)
• bed linen and hand towels for the bathrooms and loo's
• a quantity of logs, usually enough for the week
• a basic welcome pack (tea, coffee, biscuits, juice and a bottle of wine)
• free delivery of any snow equipment or ski passes booked through our office
• Final chalet clean except the kitchen and appliances

Your stay will start with a welcome visit by our representative and will end with a basic clean on your departure.

The standard package does not include large bath towels nor transport in or to the resort.

Plus Package

For those guests who may like a little bit more pampering we have created our Plus Package, which combines the above standard services with the following extras:

• In-resort minibus service 6 days of ski drop and collection to anywhere in the Chamonix valley plus 3 evenings to Chamonix and back collecting at 23hrs. The service is priced per minibus. For groups of over 8 we can offer a 2 minibus service.
• Chalet cleaning maid, 2 hrs on 3 days
• Shopping service, we'll deliver the first shop to your door, just email us your list
• Bath towels and bath products
• A bottle of Champagne to welcome you

We combine the Standard Package with and in-resort minibus service 6 days of your holiday. This is a ski drop/collection to a ski area within the valley in one 8 seater minibus in the morning and collection from that ski lift at 16.30hr. Your group will be able to discuss the suitable timings with one of our drivers. This includes on alternate evenings; a drop into Chamonix town at 19hr and a collection at 23hr. If your group is over 8 persons and you don't have any other transport we are able to offer a 2 minibus service.

Chalet Cleaning And Care

We include the final chalet cleaning in the holiday price except for the kitchen. You will need to clean this area yourself and include the fridge and cooker. However please note, please hand back your chalet in a tidy state, not as per the party the night before! You may incur extra charges if you leave your chalet in a dreadful mess and we go over the allotted cleaning time for a particular property and you will incur a £10 fee if you leave us your rubbish and bottles to dispose of!

For damage to chalets, such as cigarette burns, wine stains, damage to paintwork and broken crockery we make a sensible charge to cover damage incurred out of your breakages/bills deposit. This ensures the chalets remain in a well appointed state, ready for the next group to enjoy.

The 'chalet Deposit' - against breakages/extra cleaning

On arrival we take your Credit or Switch card details and debit £500 to £1000 depending on the property. Same sex parties are subject to a £1000 debit. Please note that any breakages/repairs/extra cleaning will be debited from this amount although these instances are very rare as most departing guests leave their chalets tidy and in order!. Any bills will be emailed. Refunds are made direct to your credit card on verification of your chalet within 24hrs after your departure.

Self-catered chalet Facilities

All of the chalets we operate have washing machines, tumble dryers, house hair dryer, open-fire places/ wood burning stoves, good kitchen facilities, music systems, TV and video or DVD players, and exterior private parking for at least 2 cars. Some have local telephones, hot tubs and sauna's. However, due to the mischievous nature of mechanical objects we are no longer able to guarantee the working order of said objects but will do our best to make sure they are working correctly during your holiday.

Long Term Rentals

Through our local contacts some of the chalets we have on our books can be rented on a longer basis, any duration from a month to a ski season so please contact our office for details.